Recently I was reading again Sherry Turkle’s book “Alone Together” and would like to share some thoughts about the first part of the book: “The robotic moment: In solitude, new intimacies”.
I was surprised to learn how critical Sherry is of robots: tech evil that will corrupt humanity.
Let’s look at the simple tech solution called Eliza. It is a program that chats with people, and very often in their conversation with Eliza people open up about their problems and seek advice from an application that can’t really think for them. The author says:
“The idea that simple act of expressing feelings constitutes therapy is widespread both in the popular culture and among therapists (way to blow off steam) and is very helpful”. However, “in psychoanalytic tradition – The motor for cure is the relationship with the therapist. The term transference is used to describe the patient’s way of imagining the therapist, whose relative neutrality makes it possible for patients to bring the baggage of past relationships into this new one. In this relationship, treatment is not about the simple act of telling secrets or receiving advice. It may begin with projection but offers push back, and insistence that therapist and patient together take account of what is going on in their relationship.
When we talk to robots, we share thoughts with machines that can offer no such resistance. Our stories fall literally, on deaf ears. If there is meaning, it is because the person with the robots has heard him or herself talk aloud”.
I shall argue that exactly the talking aloud sometimes is very important. Once in a while we need to hear ourselves and to listen to the voice of consciousness that we often suppress, but when we let ourselves talk it out, we learn more about ourselves… especially what our beliefs and priorities are. Now, I’m not saying we should stop here… This is not enough. And I agree with vicious circle, the author mentions.
“We may talk ourselves into a bad decision…” I get that, lest correct it. First, lets create robots or tools that do give push back with knowledge me may lack and act as therapists.
What if Eliza is just a hint of a new generation of smart machines that incorporate knowledge of the universe and give us support in difficult moments… and instruct us to consider all possible options (even the ones we don’t know about yet), and calm us down in the moments of despair… Or make people check-in with human mentors, who can arbitrate and give useful tips.
Everyone can use knowledge from people, enlightened and normal people who struggled through same issues themselves, that is knowledge of the human mind or the Universe… to become more humane and compassionate… If for now robots are just a recording machine, lets record the best we can and constantly make updates… Why isn’t it possible to create what inspires human to do the best, not the worst…
Currently, people use Eliza because they don’t get judged but feel safe to express their feelings freely, because humans may not understand them or will not listen to them for free. They have to pay… No one is completely substituting humans with programs, technology should enhance our decision-making and mitigate problems, and be therapeutic. The best of both worlds.
Re-posted from The Ultimate Answer Blog.