I think that the idea of the Repair Service Center for XO laptops is just brilliant. If you own an XO and need to get it fixed that is where you go, pardon, where your XO goes. You can just mail (low-cost shipping)your green friend and get it back safe and sound. Who repairs XOs? Volunteers, who have good knowledge of the XO and have some time and interest to do it. When I asked Adam about pricing, he said that volunteers used to charge $5 per service no matter what kind of repair. But he asked them to raise prices for their own good to stay in business. As Adam mentioned, for-profit computer repair places will not shake your hand for $5, never mind giving you any spare parts or doing labor. The service fee is a little higher now, but still way below market price. Where do repair centers get spare parts? Adam provides them, and he also recruits volunteers to be repair specialists! You can find the list and map of repair service center locations here http://wiki.laptop.org/go/Repair_center_locations. “Outside of repair centers, many spare parts are also for sale separately at http://xoexplosion.com and http://ilovemyxo.com, EG. if you're the kind of person that prefers to fix your own XO Laptop - if so you may want to put together your own Repair Center Kit!" One repair center per child! Sent by Adam on Jan 9:
“No, Luke (Mr. Faraone) is not 14 anymore as when he joined Support Gang, and his DC repair center is almost 2yrs old now. But still we (like Mr. R) all need to thank him for working almost single-handedly on the small flood of Give1Get1 repair requests triggered by Nicholas Negroponte’s mass-mailing 8 days ago when so many others were on holiday 🙂
“Dear Mr Negroponte and Mr. Faraone, I am writing because I want you to know how impressed I am with the service the rc-dcr OLPC service center has provided to me. I first contacted the center on Saturday, January 2nd and described the problem. I received a very prompt reply with all the pertinent information. I mailed my XO from Boston on the following Monday. I received it back on Saturday, January 9th (today). The repair was completed. Software was upgraded. The XO appears to work fine. The initial email communication, email communication during the process of receipt, repair and shipping back, and the turnaround time, were excellent. The cost was reasonable. I would rate this service a 10 out of 10, a model of good technical repair service. Mr. Faraone, thank you. Mr. R, XO User” Of course, that doesn’t mean that everything is always smooth and there are no problems in repair centers, help is always needed! If you are interested in opening your own repair center, please email email@example.com your phone number to discuss ypur plans. Include a basic outline of your repair center proposal repair center proposal, and which business model(s) and/or volunteering model(s) you are considering towards sustainability. Be sure to include all the best times of the week when you want OLPC to call you back. Great job, Adam and all repair service volunteers!